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NEWS STORY


The Docs' Files
Want to find out if anyone has issued a formal complaint about that new doctor on your health plan? Don't look to the state medical board--or the Legislature--for help.

BY MAUREEN O'HAGAN
mohagan@wweek.com


"Currently, we make a choice of doctors with blinders on," Laurel Thomas says. She isn't happy with the surgeon who operated on her neck, yet her complaint is kept hidden from the public by the medical board.

Lobbyist Jack McIsaac (above) is pushing a bill in Salem that would change that.

 

Physician profiling similar to that proposed in HB 3512 is used in 18 other states. Some states even make this information available on the Web.

The Oregon Board of Medical Examiners ranks 29th in the nation in how often it imposes discipline.

 

 

 

The Peer Fear: limitations on the review process.
Jack McIsaac is no bleeding heart. For the past three decades he's made a reputation shilling for corporate heavyweights in the halls of the state Capitol.

But this session, as well as lobbying for his main client, Pope & Talbot, McIsaac is going to bat for consumers. And he's doing it without pay.

McIsaac is pushing House Bill 3512, which would require the Board of Medical Examiners to create a "profile" of every physician in the state. In addition to details about education and specialties, the profiles would contain information about complaints filed with the board, hospital investigations of possible misconduct, malpractice payments made by a physician's insurance company and criminal convictions.

"This is for the benefit of patients or potential patients who can find out about doctors before an operation," McIsaac says.

McIsaac became interested in the issue through Laurel Thomas, who hired him in 1997 to push for physician profiles. He decided to continue the fight this session.

Thomas found out about protections for physicians the hard way. In 1993, a nasty car accident forced her to undergo neck surgery. She chose Dr. Kim Burchiel, the head of Oregon Health Sciences University's neurosurgery department, to perform the operation. "[He] told me that all went well," Thomas told legislators last session, when an earlier version of the bill was introduced. "In fact, the surgery did not go well. You see, the surgeon accidentally fused the wrong disk."

Thomas told legislators that even though several sets of X-rays clearly showed the problem, Burchiel failed to "admit the mistake" for eight months. (Dr. Burchiel did not return WW's calls.)

Thomas settled a complaint against the hospital in 1995. She says the Board of Medical Examiners told her privately that it is investigating Burchiel. But ask the board today and you won't hear anything about that. A maze of public-records exemptions acts as a protective barrier that keeps patients' noses out of their doctors' files.

Under current law, the board will disclose the nature of a complaint only after it has taken disciplinary action. This happens following reports of a pattern of negligence, not merely a single incident. Even then, the actual complaint, which includes the name of the complainant and the details of the problem, is kept confidential.

Malpractice lawsuits are a matter of public record, but they aren't always a foolproof way to find out about a particular doctor. For example, Thomas' complaint doesn't even name the doctor. Instead, it targets the hospital. Consequently, as far as the public can tell, Burchiel's record appears clean.

The current law, Thomas says, makes choosing a doctor "like a game of Russian roulette.... I know it protects the doctor, but I see nowhere where the patient is protected."

Kathleen Haley, executive director of the medical board, says the system is a good one. "I've felt that really what we provide in Oregon is pretty extensive," she says.

State Rep. Kathy Lowe has a different perspective. Lowe, the co-sponsor of HB 3512, is a freshman Democrat from Oregon City. She's also a lawyer, which means her work history in Oregon is an open book. State law allows public access to complaints made against lawyers, through the Oregon State Bar Association. The same goes for other professionals such as real-estate appraisers and architects. So why not doctors?

Haley says that doctors are different. "I don't think people have the same relationship with their doctor as they do with their lawyer," she says. "Complaints [against doctors] are more emotionally based. [With lawyers] it's a business relationship rather than an intimate medical, personal one."

Lowe, however, sees another difference. "When a physician makes a mistake,the consequences are catastrophic," she says. "People have a right to know about the quality of their health-care providers."

But opposition from the Oregon Medical Association and the Board of Medical Examiners has helped prevent the bill from getting a hearing. "There's a bunker mentality in the medical profession," McIsaac says.

But Dr. Joseph Emmerich, a former pediatrician, does not fall into this category. Emmerich became blind following a heart transplant operation at OHSU. Although he has no idea whether negligence caused his blindness--he decided not to pursue a malpractice case because OHSU is protected by a lawsuit cap--Emmerich doesn't think doctors deserve so much protection.

"Making information available to the public is a reasonable thing to do," he says. "I think there's always a suspicion, and there always will be when the fox is in charge of the chickens."


The Peer Fear
The closed files at the Board of Medical Examiners aren't the only obstacles people in Oregon face when trying to find out about their doctors.

Nearly 20 years ago, an Astoria doctor named Timothy Patrick sued seven competing physicians for conspiring to hurt his business by casting aspersions on his abilities. The doctors were participating in what is known as a "peer review" of their colleague. In Patrick's case, the seven didn't give Patrick a good review. He consequently filed suit, and the case was decided in his favor, costing the "Astoria Seven," as they were known, a substantial sum.

The case chilled such medical critiques in Oregon, says Jim Kronenberg, associate executive director at the Oregon Medical Association. "Many physicians began to refuse to do peer review in the hospitals for fear they might get in the same situation," he says.

The reluctance to complain about incompetent colleagues has lessened over the years thanks to the passage of certain laws and regulations, but Kronenberg says the fear is still there.
--MO


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Willamette Week | originally published June 9, 1999

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