
Seen
a Rogue on the loose?
Get in touch with our Roguemeister:
JOHN SCHRAG
jschrag@wweek.com
(503) 243-2122
FAX:
(503) 243-1115
If you came to Portland with 900 tons of garbage and dumped
it on every doorstep in town, there would be enormous public
outcry, a thorough investigation by various environmental
groups, steep fines and possibly criminal charges.
But when a company calls itself a directory, slaps the
names and numbers of local businesses up next to its gratuitous
advertising and then unloads that same 900 tons of paper
waste onto every home and business in the city, it's a whole
different story.
That's just what Worldpages.com did last week, when
it began distributing some 400,000 yellow-page directories
across Portland. Weighing in at 4 pounds, 10 ounces each,
the cumbersome books arrived despite the fact that most
Portlanders neither wanted nor needed the junk mail on steroids.
John Woodall, head of Worldpages' Pacific Coast Directory
division, makes no apologies. As a competitor in the phonebook
market, he says, Worldpages views itself as an example of
"the true American tradition of free enterprise."
The problem with this analogy is that most customers receive
their regular phonebooks in conjunction with their phone
service, whereas the Worldpages directory is completely
unsolicited. Moreover, Tim Williams of Qwest Dex says that
although the Qwest book is delivered automatically with
new service, customers can always ask for a book to not
be delivered.
Worldpages says the same thing, but admits it is a lot
more difficult. "It is near impossible [not to get a book
delivered] because carriers go door-to-door," Woodall says.
"We don't have a list, we just go up and down a block. Of
course, we could send a supervisor after delivery if a customer
didn't want a book." (Call 650-8484.)
So like it or not, expect your welcome mat to be darkened
by Worldpages.com--a needless product, packed full of commercial
advertising, whose clean-up costs are dumped on you. How
convenient.
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